Terms and Conditions

GENERAL

Welcome to Arctic Forest Foods and our website, arcticsuperfoods.com. These terms and conditions ( “Terms”) apply when you as a consumer ( “You”), place an order through arcticsuperfoods.com and associated pages (the “Website”). The terms are an agreement between you and Arctic Superfoods / Arctic Forest Foods Oy, P.O. Box 10, 99131 Levi, Finland

The conditions are only applicable to you as a consumer when an order is placed through the website. We ask that you carefully read the Terms before further use of the website.

By making purchases from, and by using the site, you agree to the following terms and conditions.

To order on the website, you must be 18 years or older. Arctic Superfoods accepts to not accept credit card payment from people under the age of 18 years. We reserve the right in individual cases to deny or change your order (for example, if you have given false personal information and / or has any record for non-payment of debt).

Arctic Superfoods have no liability in case of errors in images, product description or technical specifications, incorrect prices and price adjustments (such as changes in prices from suppliers or currency fluctuations), or inaccurate information regarding whether an item is in stock. Arctic Superfoods have the right to correct any such errors and to change or update information at any time. If an incorrect price has been entered for an item that you have ordered, we will notify you of this and await your approval of the corrected price before continuing with the order. All pictures on the website must be exclusively seen as illustrations. Such illustrations cannot be guaranteed to reproduce the goods you receive, or the product’s exact appearance, features or origin.

The website and all the content on it are owned by Arctic Superfoods. The information is protected by including intellectual property and market laws. This means that trademarks, trade names, product names, images, graphics, design, layout and information about products, services and other content may not be copied or used without written approval from Arctic Superfoods.


PERSONAL INFORMATION

When shopping on our website we will store some of your personal information in order to carry out your purchase. You have the right to request access to your data, and if any information is incorrect, you can get it changed or removed. We may also use cookies, for example, to enhance your experience of this site. You can read more about how we use personal information and cookies in our privacy policy.


PRICES, FEES, AND PAYMENT

When we receive an order from you, we will send a confirmation to your email address. It is therefore important that you enter the correct information when you place an order. We recommend that you save the confirmation to facilitate any contact with our customer services. Confirmation is also your proof that you completed your purchase.

Where applicable, prices are not inclusive of VAT in orders to countries outside of Finland. Outside of Finland may be subject to local VAT, import duties and/or taxes, which are levied once your package reaches your country. You will be responsible for payment of such import duties and taxes. It should be noted that Arctic Superfoods has no control over these charges and, since these charges are different for different countries, Arctic Superfoods cannot predict their amount. Please contact your local customs office for more information. In Orders from Finland, all prices include VAT 14%.

You can choose to pay with debit, credit card or by PayPal. Arctic Superfoods has the right to deny the order if the bill payment or other similar payment method selected by you are not approved by Arctic Superfoods. Arctic Superfoods reserves the right to not always offer all payment methods, or change the payment method if your choice of payment for some reason is not working at the time of purchase. Note that any restrictions on the payment options are listed on the website.

Arctic Superfoods doesn’t store or handle any banking or credit card numbers on our site.

Arctic Superfoods can offer promotions on the website that have more favorable conditions than what is stated in these Terms, such as discounts. These more favorable conditions apply as long as the campaign is active and for the specific goods specified by Arctic Superfoods in connection with the campaign. We reserve the right to revoke such campaigns at any time. Upon termination or revocation of a campaign, these conditions will apply without modification. Deals on specific items on the website will last for a limited time and while supplies last.


DELIVERY AND CANCELLATION

Goods that are in stock are normally delivered from the stock within 1 – 3 days. Unless otherwise agreed, for example, in connection with ordering goods that are not currently in stock.

You have the right to cancel an order if it has not been sent.

If you feel that the supply of goods is delayed, which causes you to no longer wish to complete the purchase, it is up to you to make a cancellation. In the event that the item has already been shipped, the customer must receive the order. A cancellation is not valid until confirmation is received from Arctic Superfoods. If a product is no longer offered, Arctic Superfoods have the right to cancel the purchase and issue a refund. We will notify the customer of a refund or if a similar product is available.

Arctic Superfoods responsibility for errors in connection with the delivery is limited in accordance with the terms of delivery of the shipment, and what follows from these conditions.

Our liability to you for any loss or damage arising in connection with your order on the website is limited to the total amount of your order. Arctic Superfoods has no liability for indirect losses.


RIGHT OF WITHDRAWAL AND EXCHANGE RIGHT

You have 14 days from the day of receiving your product to be fully refunded for your purchase if you return the product, and up to 30 days to exchange your product.

The product must be in the same condition as when it was received. The product shall also be in their original containers with labels intact and protective stickers.

  1. In the case of repayment, Arctic Superfoods will pay the amount back to you as soon as possible, but no later than within 30 days from the date we received your notice of withdrawal. Arctic Superfoods may withhold the payment until we have received the goods or you have proven that the goods have been sent back, for example, through a filing receipt.

  2. The refund will be made to the source of original purchase, unless otherwise agreed or if any issues arise.

  3. A product can only be replaced with a product of equal or lesser value. If you want to switch to a more expensive product, you must return the product and we will issue a full refund. After this, you may if you wish to add a new order for the right product.

All returns have to be notified to Customer Support, or they will not be accepted.

Products purchased directly from our website must be returned to our warehouse for a substitution to be made. The products cannot be exchanged at a local store.

Please note that you may need to pay the freight for the return package. After exchanging a product, iDeal Of Sweden pay the freight costs of the new package.


USER-GENERATED CONTENT

Our website may include user-generated content such as social media. Arctic Superfoods takes no legal responsibility for such materials. In case you suspect a copyright infringement, or infringement of any other right, or for any other reason feel offended by the content published on the website, please contact our customer service.


FORCE MAJEURE

In case of war, warlike events, civil war, revolution, rebellion, government action, strike, lockout, blockade, natural disaster or similar event, technical problems, failure of electrical / telecommunications / data communications or other communications, as well as defects or delays in services from subcontractors due to circumstances stated herein. Arctic Superfoods will be able to apply themselves to force majeure. These circumstances shall constitute grounds for freedom from liability and other sanctions. If this occurs, we will try to inform you.


GOVERNING LAW AND JURISDICTION

Finnish law applies to these Terms and your use of this website. To the extent the law allows, Finnish courts have exclusive jurisdiction regarding disputes arising out of these Terms or your use of the website, with the exception of cases where Arctic Superfoods voluntarily choose to take legal action against a customer/user where it has residence.


CHANGES TO THE TERMS

Arctic Superfoods reserves the right to modify these Terms at any time. Any changes to these Terms will be posted on the website. Changes apply from the time you have accepted the Terms (in conjunction with any new purchase or visits to the website), or 30 days after we have informed you about the changes. Arctic Superfoods recommend that you keep yourself updated on the website regularly to be aware of any changes to the Terms.